Return & Exchanges

1️⃣ Return & Exchange Window

We offer a 30-day return and exchange policy from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

2️⃣ Eligibility Criteria

To be eligible for a return or exchange:

• The item must be unused and in its original packaging.

• The product must be in the same condition as you received it.

• Proof of purchase (order confirmation or receipt) is required.

3️⃣ Non-Returnable Items

Certain items are exempt from being returned, including:

• Items that have been used or opened.

• Items without original packaging.

We reserve the right to refuse returns that do not meet the above criteria.

4️⃣ How to Start a Return

To initiate a return or exchange:

1. Contact us at support@fogiana.com with your order number and reason for return.

2. We will provide instructions on how and where to send your return.

3. Once received and inspected, we will notify you of the approval or rejection of your refund or exchange.

5️⃣ Refunds (if applicable)

• Approved refunds will be processed back to your original payment method within 7 business days.

• Shipping fees are non-refundable.

• If your return is rejected, we will notify you with the reason.

6️⃣ Exchanges (if applicable)

We only replace items if they are defective, damaged, or incorrect. If you need to exchange for the same item, please contact us at support@fogiana.com.

7️⃣ Return Shipping

• Customers are responsible for paying return shipping costs.

• We recommend using a trackable shipping service for your return.

📩 Contact Us

For any questions regarding returns or exchanges, please email:

support@fogiana.com