FAQ

AQs

1. What is FOGIANA?

FOGIANA is a trusted supplier specializing in high-quality vaporization products. We focus on providing stable supply, strict quality control, and efficient global logistics to meet the needs of retail partners.

2. What is the minimum age to purchase?

You must meet your local legal age requirements to place an order. Please check the laws in your country or region before ordering.

3. How long does order processing take?

We process orders within 3 business days after payment is confirmed. Once shipped, your tracking number will be uploaded to your account.

4. What is the estimated shipping time?

We ship via your local postal service. The estimated delivery time is 7–10 business days, depending on your location.

5. Do you offer refunds or exchanges?

We offer a 30-day return policy for unused products in original packaging. Please visit our Return Policy page for detailed guidelines.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email and can track your parcel through your account dashboard.

7. Who can I contact for help?

If you have any questions about your order or products, please contact us at:

📧 support@fogiana.com