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FAQs

What is FOGIANA?

FOGIANA is a trusted supplier of high-quality vape products, offering reliable, fast shipping across Europe. We focus on providing safe, certified products and excellent service for our retail partners.

What countries do you ship to?

We currently ship to most EU countries, including Germany, France, the Netherlands, Spain, and the UK. For other regions, please contact us to confirm availability.

Is there a minimum order?

We support small-batch wholesale; the minimum order quantity varies by product. Contact us for details or to request a quote.

What certifications do your products have?

All products meet EU standards and are certified with CE, RoHS, and other necessary compliance documents to ensure safety and quality.

Do you offer returns or refunds?

Yes, we offer a 30-day return policy for unused items in original packaging. Please review our Return Policy for full details.

Can I request photos or videos of the goods before shipment?

Absolutely. We offer pre-shipment photo or video verification to give you confidence in your order.

How do I contact customer service?

You can reach us at support@fogiana.com. We typically respond within 24 hours on business days.